Frequently Asked Questions

We highly recommend booking online in advance since equipment is available only on a first come first served basis.  If you would like to test out a bike before booking your rental, please book a test ride or contact us at 808-633-8553.

We will fit you for your equipment and will provide an orientation on how to use the bike, as well as a helmet and lock. Additional services including guides, delivery, and bike rescue insurance are available for additional fees.

We offer Comfort/Hybrid bikes, Mini-Fat Tire bikes, Cargo / Family bikes, All-Terrain, Tandem and Folding bikes. Click here for more information

Prices vary based on type of bike and duration of rental. Visit our rentals for more information.

Yes! Please refer to our sizing guidelines below:

Yes, children aged 15 may ride an e-bike with adult supervision. An additional safety waiver is required.  Anyone under 15 will be permitted to ride on a Family Cargo  or Tandem e-bike. Please call to discuss further.

Yes, you can learn more about Cargo bikes here. Children are required to wear helmets at all times. Your child must be at least 8 months old and under 100 pounds to ride on a Cargo bike as a passenger. The combined weight (adult + child(ren)) cannot exceed 300 pounds. You may ride with up to two young children if the total weight does not exceed 300 pounds. 

Children 8-18 months will be placed in a trailer attached to the bike, while children ages 18 months and up can use a toddler seat on the back of the bike.

• Ask for an evaluation test ride before renting the e-bike. Make sure you are able to properly balance, get on and off the bike, make controlled turns, and properly use the gear system and the pedal assist feature. 
• Rent a tandem bike and ride with a more experienced rider
• Hire a guide for $90 for 2 hours (includes groups of up to 4 riders)

The safety of our guests is our top priority and we reserve the right to cancel a reservation if we believe a rider does not have enough bike riding experience. This will be determined during the test ride. 

Yes, a ride guide can be pre-purchased when making your reservation. The cost for a 2 hour ride is $90 for groups of up to 4 riders. Groups of more than 4 riders will be charged an additional $22.50 per rider and cannot exceed 6 riders.

For the best experience, it is highly recommended that all members of the group ride at the same level with similar expectations.

​Our self-guided tours offer the flexibility to ride at your own pace and customize your route. Tours start at $40 and are based on the type of bike you wish to use. Tours include a scenic map with pre-programmed routes, a helmet, a bike lock, and an e-bike. Choose among 4 different tour options: 

• Kaanapali 
• Kapalua 
• Lahaina Historic Tour
• Napili Bay

Yes, you can purchase a gift card online here.

Reservations must be cancelled at least 24 hours before the scheduled pick up time for a full refund. All no-shows and late cancellations will be charged the full reservation amount.

Bike rescue is a type of insurance you can add on when making your purchase. The $10 bike rescue fee covers: flat tires and electronics failures within a 7.5 mile radius of West Maui. Taking the bike north of Honolua Bay or south of Olowalu is considered OUTSIDE the West Maui boundaries and is not included. Please keep in mind:

• The bike rescue insurance must be purchased BEFORE your ride. 
• If you encounter an issue outside of a 7.5 mile radius, an additional fee will be charged based on the distance. 
• If the bike runs out of battery charge outside of the West Maui boundaries it is not covered under bike rescue.

You will be charged a $60 rescue fee IF you are within a 7.5 mile radius. If you are outside this boundary, a fee will be charged based on the distance traveled.

Yes, you will be responsible for the cost of the bike. This varies from $2,000 – $5,000 depending on the type of bike you have rented. Please make sure your bike is locked securely when not in use.

Rescue only covers issues with the bike. If the bike is abandoned, you will be responsible for the cost of the bike ($2000 – $5000).

If you return your bike after your allotted rental time, you will be charged a late fee starting at the cost of the 2 hour rental rate for your bike. Please contact us ASAP at 808-633-8553 if you believe you will be late so we can notify other renters who may be waiting.

Yes, you are responsible for keeping the bike safe for the duration of your rental. Please ensure there is a secure, dry place to store the bike at your accommodations.

In Hawaii, it is against the law for those under 16 years old to ride without a helmet. Unfortunately, accidents do happen to even the most careful adult cyclist. Since 75% of bicycle related deaths are due to head injuries, protecting your head is highly recommended.

Yes, you are responsible for the bike for the duration of your rental. Ensure it does not get stolen by locking it properly to a stationary object using the lock provided.

Yes!  If you purchase an e-bike with us within 30 days of your rental, we’ll apply half your rental fee (up to $200) towards your e-bike purchase.

We are located at 2530 Kekaa Drive in Kaanapali.
If you do not have a car, we provide information about how to get to and from our location using the Bus and Trolley.

We offer free parking at our location: 2530 Kekaa Drive.

Yes, we offer a bike delivery service based on the distance from our shop in Kaanapali. 

West Maui: $30 drop off, $30 pick up
South Maui: $75 drop off, $75 pick up
Central Maui $75 drop off, $75 pick up

Your pick up time changes based on your reservation. Please refer to your reservation.

Wear bright clothes comfortable for exercise and closed-toed shoes. Bring water, sunscreen and a backpack!

We offer self-guided tours that include a recommended route and map.

Typically, you can expect non-premium e-bikes to last between 12 – 30 miles on a single charge and premium e-bikes to last between 30 – 60 miles. This will depend on the weight of the rider, how the bike gear system is used, the amount of pedal assistance used, the type of bike and the type of terrain (hilly vs. non-hilly). If you run out of battery, you will still be able to pedal. If you are using a bike for more than a day, we recommend charging the battery each night as it may take several hours to get to a full charge. We will show you how to remove and charge the battery during your orientation.

If you could be seriously injured, call 911 immediately. Call us to report the accident and any damage that may have occurred to your rental.

Follow all the Hawaii State Bike Laws, share the road, and obey common courtesy. This includes (but is not limited to): 

• Do not ride on the sidewalks or areas where biking is marked as prohibited. You may ride on shared-use paths and on the roadway. 
• Signal your intentions when making turns and ring your bell when passing other cyclists and pedestrians. 
• Ride in a single file line when traveling with others.
• Ride on shared use paths when available. If you need to stop for a break, pull off so you do not obstruct the path. 
• When protected bike paths are not present, ride on the shoulder of the road or to the far right of the roadway. Expect cars to pass on the left. 
• Ride in the same direction as traffic. 
• Stay alert and vigilant. Do not wear earbuds. 

Watch this safety video by Maui Bicycling League for more safe cycling tips. 
 We appreciate you following our terms and conditions outlined in the rider waiver.

No, you can be fined for this. Please obey all signs.

RideSmart Maui was started with the mission to reduce traffic and Maui’s carbon footprint by providing an alternative transportation option for residents and visitors. Since COVID-19, we are serving the community now more than ever by providing a family-friendly activity that is socially-distant, healthy and fun.

In response to increasing traffic on Maui, Founder Lee Chamberlain used his personal retirement funds to open Maui’s first electric bike shop to help combat this growing congestion issue. Lee is very passionate about Electric bikes  and you will find him working at the shop daily to increase our impact and better serve Maui’s residents and visitors.

Lee and Saman, founders of RideSmart Maui Electric Bikes, are committed to creating a more bicycle-friendly community. They are part of the founding teams of two non-profits: Maui Bicycling League and the West Maui Greenway Alliance, and offer their time, resources and expertise to move these advocacy groups forward.